Treatment Objectives and Planning

A treatment objective is the reason why a client or customer is attending the appointment. Even if they are coming purely to relax, then this is still an objective … relaxation! It is important to talk to your client about a treatment plan and what they like or dislike about their skin. Ask questions which will help gain an insight into the cause of issues and help you to formulate a plan to get maximum results and provide recommendations for products and additional services.

Generally a client does not want to know what the steps are in a treatment, they are looking for how you are personalising it to them.

Your plan should always link back to the client objective. 

Your plan should be agreed with the client so they fully understand what they are consenting to and the time and the cost to avoid disputes. The plan then will formulate your recommendations for home care, immediate advice following treatment aftercare, product and repeat service recommendations. A happy client who feels their needs have been met is a client who returns.