Terms & Conditions

These terms may have changed since you last reviewed them.

Please read them carefully.

Where to find information about us and our services:

You can find everything you need to know about us, Enhance Me Training Academy Limited, and our services on our website or from our sales staff before you order.

We also confirm the key information to you in writing after you order, either by email, in your online account or on paper.

We do not give business customers all the same rights as consumers.

For example, business customers cannot cancel their orders, they have different rights where there is a problem with a service, and we do not compensate them in the same way for losses caused by us or our services.

Where a term applies just to businesses or just to consumers, this is stated clearly. You are a business customer if you are buying services wholly or mainly for use in connection with your trade, business, craft, or profession, even if you are an individual.

When you buy from us you are agreeing that:

• We only accept orders when we have checked them.
• Sometimes we reject orders.
• We charge you when you order.
• We charge interest on overdue payments.
• We pass on increases in VAT.
• We are not responsible for delays outside our control.
• You are responsible for making sure your measurements are accurate.
• We charge you if you do not give us information we need [or do preparatory work as agreed with us]
• If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind.
• You can end an on-going contract (find out how).
• You have rights if there is something wrong with your service.
• We can change services and these terms.
• We can suspend supply (and you have rights if we do).
• We can withdraw services.
• We can end our contract with you.
• We do not compensate you for all losses caused by us or our services.
• We use your personal data as set out in our Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

If you are a business customer this is our entire agreement with you

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

We only accept orders when we have checked them.

Depending upon the type of course which you book, we contact you to confirm we have received your order and then we contact you again to confirm we have accepted it.

If you book a course online, your booking is not confirmed until a confirmation email has been sent by us to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.

If you book an in-person training course, you will receive an email within twenty-four working hours to confirm the booking for bookings made within office hours. Outside of working hours, email confirmation will be sent on the next working day.

If you want to book a last-minute course or a course scheduled to begin in less than 48 hours, you must call to book so that we can confirm availability to you prior to payment. Where a course booked online outside office hours is unavailable or cancelled, an alternative date will be offered. No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at the last minute online.

Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and your chosen training is available.

Sometimes we reject orders.

Sometimes we reject orders, for example, or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when you order.

However, for some services we take payment at regular intervals, as explained to you during the order process.

For in-person training courses, a booking fee is payable at the time of ordering, full payment is required no later than 14 days before the start of the course. If full payment is not made by 5.00pm on that date, you will not be able to attend the course. A new course date will be arranged once full payment has been made.

If you wish to pay using finance supplied by Klarna or PayPal Pay in 3 (or any other finance provider which we may approve from time to time) the terms of payment will be arranged by the finance provider and will be subject to their terms and conditions agreed with you.

Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

All course fees are non-refundable and non-transferable. In the event of a genuine reason for cancellation (proof of which may be required) of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at our discretion (subject to availability). If successful, an administration fee of £50.00 per course date will be charged.

You must give us 1 week’s’ notice before the relevant course date if you wish to transfer your course date. Any request made less than 1 week before the relevant course date under this will result in an administration fee being charged. If you move your course, the following administration fees will apply on the first transfer £50; on the second transfer £75; and on the third transfer £100. You may also, at our discretion, be restricted from any further rescheduling.

Non-attendance where no prior notice is given will be managed at our discretion and may result in loss of course fees, including the booking fee.

Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waive the administration fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where an immediate reschedule might not be possible, a credit may be placed on your file as a gesture of goodwill. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.

In the first instance, please contact our team at [email protected] regarding your reschedule request (or non-attendance), who will endeavour to respond within 24 working hours.

In relation to course packages and promotional offers:

Discounts will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.

Courses within the packages must be attended by the same person.

Courses within the packages cannot be changed or substituted with any other courses, only the specified courses will be provided.

Package deals are non-refundable and non- transferable under any circumstances (subject to your rights as a consumer). Any reschedules of dates will be at our discretion and, subject to the rescheduling administration fees set out above were deemed possible.

Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre and places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.

Any course included in an offer or promotion, and which requires a starter kit will not have the starter kit provided within the reduced offer or promotion price. You will need to purchase a starter kit separately from the Enhance Me store.

Any offer or promotion is subject to the terms applicable to each specific offer or promotion.

Last Minute Offer Bookings

Courses booked as part of Last-Minute Offers either online or by telephone, are by their definition intended to be attended on the specific course date/course/venue booked.

In the event of a genuine reason for non-attendance of any Last-Minute Offer course, (at our discretion) we may agree to allow the course fees paid to be placed on file as a credit towards a further training course, however this credit would be minus the standard £50 rescheduling administration fee per training day booked regardless of the reason for non-attendance: for example: a cancelled last minute offer course booked at £150 would result in a £100 credit being placed on file. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.

Should a receipt for payment be required, please request this by emailing [email protected] at the time of booking. Beyond this time, receipts cannot be issued and only VAT invoices will be issued on request to VAT registered business customers.

Courses Including a Qualification (Level 4 Anatomy and Physiology, Level 4 Micropigmentation, Level 4 laser, Level 5/7 Aesthetic Practice)

Duration of the course:

All students enrolled onto our Level 4 qualifications have 6 months from date of enrolment to complete the qualification; this includes submitting the assignment to the correct member of staff and amending any feedback given to you.

Please allow time to amend any feedback that you receive and factor this into the time given to complete the qualification as per the above.

‘Date of enrolment’ refers to the date that you are registered with the awarding body; a member of our team will confirm this by providing your unique leaner number/registration number as well as being provided this document outlining our terms of business and having access to your online learning for the course.

Please note that your ‘enrolment date’ is not the date you purchased the course.

Late Submissions and Extensions:

Any submissions made after 5pm on the deadline date will be marked at the discretion of the Enhance Me Training Academy. Where no prior notice is given for a delayed submission, you may be subject to a £50 admin fee.

Should you require an extension for your assignment, please make a member of our team aware 4 weeks minimum prior to the deadline date; if we are not made aware, you may be subject to an admin fee at the discretion of the Academy.

The maximum time for an extension is 14 days after the original deadline by 5pm. Please note that you can only request 1 extension.

If you fail to submit your assignment after the deadline of a pre-agreed extension, you will be withdrawn from the awarding body and will not be permitted to continue with the qualification. Once you have been withdrawn from the awarding body you will no longer be able to access online learning and will be withdrawn from our database. If you do wish to re-enrol, we will require a re-admission fee of £100.

Feedback From Assessors and Certificates:

Please note that assignments may take up to 4 weeks to be marked and quality assured by our staff so please be patient with receiving any feedback and please factor this into the time as stated above.

Any amendments that are required must be completed on the same document that you receive your feedback on; this ensures that all amendments have been made in reference to the feedback you have received from our team.

Certificates for the qualification come in electronic and hard version; the electronic certificate will be sent to you via email by a member of our team once we receive it from the awarding body. Any paper certificates get sent to the Academy, whereby we will send them to you via Royal Mail. Please allow sufficient time to receive any certificates as this is out of the Academy’s control, however we will do our best to ensure that you receive them as soon as possible.

If you are a business customer, you have not set-off rights.

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

We charge interest on overdue payments.

If we are unable to collect any payment you owe us, we charge interest on the overdue amount at the rate of [4] % a year above the Bank of England base rate from time to time. This interest accrues daily from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT.

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We are not responsible for delays outside our control.

If our supply of your service is delayed by an event outside our control, such as adverse weather conditions, terrorist attacks, flooding, Infectious diseases, industrial action, or visa refusals, we contact you as soon as possible to let you know and do what we can to reduce the delay.

If we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: [email protected] to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred. Alternatively, we may offer an alternative training date.

We are not responsible for any loss of income, accommodation/travelling costs that students may incur due to the cancellation of courses in these circumstances.

You are responsible for making sure your measurements are accurate.

If we have asked you for measurements relating to the service, you are responsible for making sure those measurements are correct. Find information and tips on how to measure on our website or contact our Customer Service Team: [email protected].

If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind.

You have a legal right to change your mind. For most of our services bought online, or over the telephone, you have 14 days after the date we confirm your order to change your mind about a purchase, but:

You lose the right to cancel any service, when it has been completed (and you must pay for any services provided up to the time you cancel).

If you request a refund during this cooling off period, please note that you will not be refunded the full amount, but the amount payable after financial fees.

How to let us know and what happens next

If you change your mind, contact our Customer Service Team ( [email protected] ) or fill in the cancellation form at the end of these terms and post it to us at:

Enhance Me Academy

Blackwell House

Coggeshall Road

Earls Colne

Essex

CO6 2JX

We refund you as soon as possible and within 14 days of you telling us you have changed your mind. We refund you by the method you used for payment. We do not charge a fee for the refund.

You must pay for services you received before you change your mind.

If you bought a service (such as an online course) we do not refund you for the time you were receiving it before you told us, you had changed your mind.

You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we have accepted your order. If you have any questions, please contact our Customer Service Team: [email protected]

You have rights if there is something wrong with your service.

If you think there is something wrong with your service, you must contact our Customer Service Team: [email protected]

We can change services and these terms; changes we can always make. We can always change a service:

• To reflect changes in relevant laws and regulatory requirements; and
• To make minor technical adjustments and improvements, for example to address a security threat. These are changes that do not affect your use of the service.

Changes we can only make if we give you notice and an option to terminate.

We can also make the following types of change to the service or these terms, but if we do so we will notify you and you can then contact our Customer Service Team: [email protected] to end the contract before the change takes effect and receive a refund for any services you have paid for in advance, but not received:

No changes are anticipated but in the unlikely event of such changes these would be changes which significantly change the nature of the course for example the removal of a qualification from the course.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a service. We do this to:

• Deal with technical problems or make minor technical changes.
• Update the service to reflect changes in relevant laws and regulatory requirements; or
• Make changes to the service (see We can change services and these terms).

We let you know, may adjust the price, and may allow you to terminate. We contact you in advance to tell you we are suspending supply unless the problem is urgent or an emergency. If we suspend the service for longer than 2 weeks in any 3-month period, we adjust the price, so you do not pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply, for more than 4 weeks you can contact our Customer Service Team: [email protected] to end the contract and we will refund any sums you have paid in advance for services you will not receive.

We can withdraw services.

We can stop providing a service. We let you know at least 4 weeks in advance, and we refund any sums you have paid in advance for services which will not be provided.

We can end our contract with you.

We can end our contract with you for a service and claim any compensation due to us if:

• you do not make any payment to us when it is due, and you still do not make payment within 14 days of our reminding you that payment is due.
• you do not, within a reasonable time of us asking for it, provide us with information, cooperation, or access that we need to provide the service, for example failure to provide proof of your age.
• you commit a serious breach of these terms, or you commit a serious breach of the code of conduct.

We do not compensate you for all losses caused by us or our products.

Our liability to consumers. We are responsible for losses you suffer caused by us breaking this contract unless the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by a delaying event outside our control. If we have taken the steps set out in the section We’re not responsible for delays outside our control.
• Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
• A business loss. Our liability for any loss you suffer in connection with your trade, business, craft, or profession is limited, as described in Our liability to businesses.

Our liability to businesses.

If you are a business, then, except in respect of the losses described in Losses we never limit or exclude:

• we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
• our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for services under such contract.

Losses we never limit or exclude.

Nothing in these terms shall limit or exclude our liability for:

• death or personal injury caused by our negligence, or the negligence of our employees, agents, or subcontractors (as applicable).
• fraud or fraudulent misrepresentation; or
• any matter in respect of which it would be unlawful for us to exclude or restrict liability.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice.

You have several options for resolving disputes with us:

Our complaints policy

Our Customer Service Team: [email protected] will do their best to resolve any problems you have with us or our services as per our Complaints policy.

Resolving disputes without going to court (consumers only)

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to European Online Dispute Resolution through their website at https://ec.europa.eu › consumers › odr. European Online Dispute Resolution does not charge you for making a complaint. If you are not satisfied with the outcome, you can still go to court.

You can go to court.

These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland, or Northern Ireland, you can also bring claims against us in the courts of the country you live in.

If you are a consumer, we can claim against you in the courts of the country you live in. If you are a business, you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive authority of the English courts.

Other important terms apply to our contract.

We can transfer our contract with you, so that a different organisation is responsible for supplying your product:

• We will contact you to let you know if we plan to do this. If you are [a consumer and you are] unhappy with the transfer, you can contact our Customer Service Team: [email protected] to end the contract within 21 days of us telling you about it and we will refund you any payments you have made in advance for services not provided].

You cannot transfer your contract with us to someone else.

Nobody else has any rights under this contract:

• This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later.

We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.

Practical Training Terms

Named Student

Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £50 per course/date, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.

If we must cancel your course for reasons outside of our control, we will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. We are not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.

General

All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking or you are enrolled onto an Ofqual Regulated Qualification course to which different periods for course completion may apply.

Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may, however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking.

Students who fail to book, attend, or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits, or substitute training in such circumstances.

Minimum Student Age

We accept all students aged 18 years or over for our in-person training courses.

With regret due to insurance reasons, we are unable to accept students aged under 18 years on the day of training for in person courses.

Online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the public to those aged 18 or over, although some selected companies will accept those aged 16 or over.

Course Times

Please arrive at the training centre 15 minutes prior to your course start time.

A short break for lunch is provided during which we recommend students remain within the training centre (please bring food with you). If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course.

If you are more than 15 minutes late to your course and are refused entry, please contact our Bookings Team to reschedule by emailing [email protected] – please note a fee of £50 will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees.

Please therefore ensure you allow enough time for travelling and returning from lunch. Make use of Google maps on smart phone or print map/directions from our website when planning your journey beforehand, to assist you to locate the centre on the training day.

All students must attend the full training day. Should you choose or need to leave a course before the approximate end time, you will forfeit any course fees and may not achieve your certificate.

Certificates are issued electronically. We aim to send certificates by email within 72 hours of the completion of your course. You should notify the Customer Service Team as soon as possible should you fail to receive your certificate for any reason or should there be any error in the certificate received.

Replacement certificates for courses completed more than 3 years ago from today’s date cannot be issued. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up-to-date certificate for which you may like to look at Last Minute Offer courses.

Online Courses/Student Portal

Students who book online courses will receive a confirmation email within 24 hours of booking which will include details of how to access the Student Portal & unique login information. We recommend students access the portal as soon as possible.

By accepting the terms presented when first logging in to the Student Portal, you confirm acceptance that this will expire your cooling off period immediately (if applicable). Once you have accessed the Student Portal, no changes will be possible to make to your enrolment. Please check the details given on your first login and update these as required before accessing the portal to ensure all details are correct on our system for you. Please note it is important to make timely progress with your online course. If you encounter any difficulties, please contact us without delay, we will be happy to assist.

Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, iPad etc.) to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to us to ensure you are able to access and complete your course within your enrolment period to avoid incurring costs to extend enrolment.

Some selected online courses require completion of theory tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). Theory tests are completed through the online portal. A pass mark of 70% or above is required for each test but these can be retaken online for free and as many times as needed until you pass. Case studies can be submitted by email or sent by recorded post to:

The Enhance Me Training Academy

Suite 14 Blackwells House

Coggeshall Road

Earls Colne

CO6 2JX

Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 10 working days of submission. We are on-hand by email to assist you throughout your studies and beyond.

During your training – in-person courses

During your training you will usually be required to give and receive treatments.

Please note courses may be mixed sex groups. If you have personal or religious reasons where you require training in a same sex environment only, please discuss this with our course advisors before booking.

Photography/recording of training (both audio and video) is prohibited while in attendance at the training centre. Mobile phones and any audio or video recording devices must not be taken into the course rooms and must be left in the lockers provided to students. Comprehensive training notes are provided at the time of booking. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Our social media team may attend courses to obtain content for marketing/promotional purposes on our social media channels, which may include taking photographs of student work during training and for which by enrolling upon the course you give your express permission.

All courses are taught only in English. All students are therefore required to good command of the English language, both written and spoken. This is essential so that the tutor can assess a student’s competence of all required aspects to achieve.

Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies, see below).

Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore, it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.

Medical Conditions

All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.

Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.

Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a course may result in forfeit of course fees.

Special Training Needs/Requirements

It is especially important you make us aware of any special needs you may have to make your practical training or assessment days run smoothly. Where possible we seek to include students with specific requirements within our main course delivery. However, for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one-to-one basis. Feasibility depends upon the course you are wishing to study; however, where adjustments or special arrangements will be considered.

Please note an additional cost will apply for training on a one-to-one basis.

Facial Massage & Skincare, Electrical Facials & Microdermabrasion Courses

Please ensure you have removed any eyelash extensions before attending these courses. You will be required to remove your make-up as part of giving/receiving treatments on these training courses.

You must ensure you are able to receive treatments and have notified us of any medical conditions/medications which may prevent you receiving treatments.

Those receiving certain treatments for acne (such as Roaccutane) or who have undergone cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up/facial tattooing or microblading within the last 12 weeks will be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in the loss of course fees.

Starter Kits

All equipment and products are provided for you to train with on the day. However, if you are studying for a course requiring home study kits will be provided.

Beauty Insurance (Public Liability Insurance)

Following your practical training, you will receive The Enhance Me Training Academy certificate which will allow you to apply for beauty insurance to allow you to begin working on members of the public.

Please note if you wish to obtain cover with a specific insurer, you must check with the insurer prior to booking your course that you are eligible to be covered. Most insurers will however accept the qualifications including NVQ, VRQ and City & Guilds awards.

Insurers work to their own discretion over preferred training providers, and this is beyond our control. If you hold an existing policy, you are responsible to ensure the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes. We cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking.

If working self-employed, you must also ensure you register with HMRC regarding any tax/national insurance applicable to any income earned on this basis. If intending to run a business from within your home, you must check your mortgage / deeds / tenancy to ensure there are no clauses to this. You may also need to enquire with your local council if seeking to change use of an area of your home or to open business premises to check their requirements and if any special treatments local authority licensing is applicable.

We recommend checking these factors prior to booking to enable you to make suitable plans for your new career.

Refresher Training

Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Customer Support Team with any questions.

Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required.

Complaints

We are keen to ensure all students gain the most from their training experience.

In the first instance, please raise any difficulties or concerns with the tutor on the training day(s) as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please email [email protected] with the details of your feedback or complaint.

This email must be received in writing within 5 days of your training course date. We take all feedback and complaints very seriously and this will be investigated as required.

You will receive a response in writing within 14 working days.

Code of Conduct:

To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is always adhered to: –

Punctuality is essential with all learners to:

• Allow adequate time to travel to the training centre. Lateness is very disruptive for other students and may mean you miss fundamental aspects of the training. You will be refused entry if you arrive late for training.
• There is a transfer fee of £50 per training date to reschedule your training if you arrive late. Please do not break from the training unless instructed to do so by the tutor.
• A lunch break is provided, timed as is appropriate for the course. Taking excessive or unauthorised breaks may mean you miss vital training that impedes your success on the course. Students are advised to remain in the centre during agreed breaks (please bring cold food). Should you leave the centre and return late from break(s), you may be refused entry and be unable to complete your course.

Attendance at training days is compulsory:

• Failure to attend scheduled training can result in removal from your programme.
• Genuine reasons will be subject to the discretion of The Enhance Me Training Academy and handled under our above policy on rescheduling of training. This may be subject to rescheduling fees.

Uniform:

• Learners are required to purchase at their cost & wear a suitable beauty uniform (tunic) to training/assessment dates.
• Nails should be short, hair tied back. Eyelash and Nail extensions should be removed (where appropriate to the training course being attended). For health and safety, all jewellery should be removed except a plain wedding band and small stud earrings.

Medical Conditions and Special Needs:

• Please make the tutor aware of any medical conditions or learning difficulties which may impact your learning (these should previously have been discussed at the time of booking to ensure suitability for the training).
• This can be discussed with the tutor upon arrival at the centre, in confidence. This will allow the tutor to best support you throughout the training day and make any adjustments possible to assist you to gain the most from your training.

Damage to or Loss of Property:

• We can accept no responsibility for any loss, damage, or theft of private property; however rare. Therefore, we encourage students to leave all unnecessary valuables at home, remain vigilant to their belongings during training and take all property with them when leaving the centre.
• Any property left behind will be held for 7 days, following which it will be disposed as appropriate. Students are responsible for collection of lost items from site, by appointment. We cannot post or deliver any lost property.

Training Materials:

• Products / tools provided at the training centre remain the property of The Enhance Me Training Academy and should not be taken from the training centre at any time. Such will be treated as theft and reported to the authorities.
• Please work with the tools / products and within the facilities provided taking care to avoid causing deliberate damage or loss.
• Students may be held responsible for the cost of such loss / damage. Please wait until items are provided to you. At no time should students access any staff only store cupboards or storage areas without the express permission of the tutor and/or without supervision.
• For reasons of health, safety, and hygiene; please use products / tools / equipment only as directed and when prompted by the tutor. If asked to ‘down tools’, please ensure you comply with any instruction by ceasing immediately.

Other:

• No smoking, use of e-cigarettes/vaporisers or chewing of gum within the training centre.
• Students must not consume or be under the influence of alcohol or drugs at any time during attendance of the training or assessment day(s). You may be asked to leave the centre where we have reason to suspect such influence, and the police may be contacted if appropriate.
• The training centres operate a mixed sex basis for training days, and you must be prepared to give and receive treatments from students of the opposite sex. If there are any reasons of belief, faith or religion which prohibit this, please advise before booking.
• Be courteous and respectful to tutors and other learners. No use of foul language. Abuse of any kind including racism will not be tolerated. Please avoid discussion of any sensitive or unrelated topics during the training which may distract other students or at any time, which may cause offence to others. While we operate a welcoming, friendly atmosphere on training days, student conduct should reflect that which would be expected by a beauty professional working within a salon environment since you are undertaking a professional skills course. Please ensure you work cooperatively and respectfully with all and take feedback / guidance seriously to allow you to acquire and demonstrate the required level of competence upon the training course(s). We appreciate learning new skills can sometimes be challenging but outbursts or disruptive behaviour (which may affect other students) will not be tolerated. Tutors will support you as best possible so please work with our staff to assist you, trusting in their professional knowledge and experience.
• Verbal, physical, or written abuse will not be tolerated at any time and will result an immediate verbal warning from the tutor. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your diploma and will forfeit all course fees paid.
• Should an issue arise on your training day in relating to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken, or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.
• Learner feedback forms are to be completed at every training session and are compulsory where requested.
• Photographic ID must be shown to the tutor at every training day to gain admission to the centre, if requested. Entry may be refused without this.
• Students must not take any photographs or make any recordings (audio or video) of any kind while in attendance of training and/or when within the training centre premises. This is to meet Data Protection legislation, to protect the privacy of our students and avoid disruption to training. Our social media team may attend courses to obtain content for marketing/promotional purposes on our social media channels, which may include taking photographs of student work during training and for which by enrolling upon the course you give your express permission.