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Terms & Conditions

Last updated: 27.03.2022

Payments:

We charge you when you order 

However, for some services we take payment at regular intervals, as explained to you during the order process.

For in-person training courses, a booking fee is payable at the time of ordering, full payment is required no later than 14 days before the start of the course. If full payment is not made by 4.00pm on that date, you will not be able to attend the course. A new course date will be arranged once full payment has been made.

If you wish to pay using finance supplied by Klarna or PayPal Pay in 3 (or any other finance provider which we may approve from time to time) the terms of payment will be arranged by the finance provider and will be subject to their terms and conditions agreed with you.

Discounts & Promotions:

Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.

In relation to course packages and promotional offers:

  • Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.
  • Courses within the packages must be attended by the same person.
  • Courses within the packages cannot be changed or substituted with any other courses, only the specified courses will be provided.

Last Minute Offer Bookings

Courses booked as part of Last-Minute Offers either online or by telephone, are by their definition intended to be attended on the specific course date/course/venue booked. In the event of a genuine reason for non-attendance of any Last-Minute Offer course, (at our discretion) we may agree to allow the course fees paid to be placed on file as a credit towards a further training course, however this credit would be minus the standard £50 rescheduling administration fee per training day booked regardless of the reason for non-attendance: for example: a cancelled last minute offer course booked at £150 would result in a £100 credit being placed on file. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.

All courses booked as part of the package deals are non-refundable and non- transferable under any circumstances (subject to your rights as a consumer). Any reschedules of dates will be at our discretion and, subject to the rescheduling administration fees set out above  where deemed possible.

Refunds & Cancellations:

All course fees are non-refundable and non-transferable. In the event of a genuine reason for cancellation (proof of which may be required) of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at our discretion (subject to availability). If successful, an administration fee of £50.00 per course date will be charged.

You must give us 1 week’s’ notice before the relevant course date if you wish to transfer your course date. Any request made less than 1 week before the relevant course date under this will result in an administration fee being charged. If you move your course, the following administration fees will apply: on the first transfer £50; on the second transfer £75; and on the third transfer £100. You may also, at our discretion, be restricted from any further rescheduling.

Non-attendance where no prior notice is given will be handled at our discretion and may result in loss of course fees, including the booking fee.

Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waive the administration fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where an immediate reschedule might not be possible, a credit may be placed on your file as a gesture of goodwill. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.

In the first instance, please contact our team at [email protected] regarding your reschedule request (or non-attendance), who will endeavour to respond within 24 working hours.

Training Dates:

Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre and places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 6 months of date of booking the package.

Any course included in an offer or promotion and which requires a starter kit will not have the starter kit provided within the reduced offer or promotion price. You will need to purchase a starter kit separately from Enhance Me Store.

Any offer or promotion is subject to the terms applicable to each specific offer or promotion.

Receipt:

Should a receipt for payment be required, please request this by emailing [email protected] at the time of booking. Beyond this time, receipts cannot be issued and only VAT invoices will be issued on request to VAT registered business customers. 

Courses Including a Qualification:

Duration of the course

All students enrolled onto our Level 4 A&P qualification have 6 months from date of enrolment to complete the qualification; this includes submitting the assignment to the correct member of staff and amending any feedback given to you.

Please allow time to amend any feedback that you receive and factor this into the time given to complete the qualification as per the above.

‘Date of enrolment’ refers to the date that you are registered with the awarding body; a member of our team will confirm this by providing your unique leaner number/registration number as well as being provided this document outlining our terms of business and having access to your online learning for the course. Please note that your ‘enrolment date’ is not the date you purchased the course.

Late Submissions and Extensions

Any submissions made after 5pm on the deadline date will be marked at the discretion of the Enhance Me Training Academy. Where no prior notice is given for a delayed submission, you may be subject to a £50 admin fee.

Should you require an extension for your assignment, please make a member of our team aware 4 weeks minimum prior to the deadline date; if we are not made aware, you may be subject to an admin fee at the discretion of the Academy.

The maximum time frame for an extension is 14 days after the original deadline by 5pm. Please note that you can only request 1 extension.

If you fail to submit your assignment after the deadline of a pre-agreed extension you will be withdrawn from the awarding body and will not be permitted to continue with the qualification. Once you have been withdrawn from the awarding body you will no longer be able to access online learning and will be withdrawn from our database. If you do wish to re-enroll, we will require a re-admission fee of £100.

Feedback From Assessors and Certificates

Please note that assignments may take up to 4 weeks to mark and quality assured by our staff so please be patient with receiving any feedback and please factor this into the time frame as stated above.

Any amendments that are required must be completed on the same document that you receive your feedback on; this ensures that all amendments have been made in reference to the feedback you have received from our team.

Certificates for the qualification come in electronic and hard versions (VTCT only send paper versions); the electronic certificate will be sent to you via email by a member of our team once we receive it from the awarding body. Any paper certificates get sent to the Academy, whereby we will send them to you via Royal Mail. Please allow sufficient time to receive any certificates as this is out of the Academy’s control, however we will do our best to ensure that you receive them as soon as possible.

Delays outside our control:

We’re not responsible for delays outside our control

If our supply of your service is delayed by an event outside our control, such as adverse weather conditions, terrorist attacks, flooding, Infectious diseases, industrial action or visa refusals, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: [email protected] to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred. Alternatively, we may offer an alternative training date. We are not responsible for any loss of income, accommodation/travelling costs that students may incur due to the cancellation of courses in these circumstances.

If you are a consumer and you bought online or over the telephone, you have a legal right to change your mind:

Your legal right to change your mind. For most of our services bought online, or over the telephone, you have 14 days after the date we confirm your order to change your mind about a purchase, but:

You lose the right to cancel any service, when it’s been completed (and you must pay for any services provided up to the time you cancel).

How to let us know and what happens next. If you change your mind, contact our Customer Service Team: [email protected] [, [or fill in the cancellation form at the end of these terms and post it to us at Enhance Me Academy, Blackwell House, Coggeshall Road, Earls Colne, Essex CO6 2JX. We refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.    

You have to pay for services you received before you change your mind. If you bought a service (such as an online course) we don’t refund you for the time you were receiving it before you told us you’d changed your mind.

You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team: [email protected].

Complaints:

Our complaints policy. Our Customer Service Team: [email protected] will do their best to resolve any problems you have with us or our services as per our Complaints policy.

Transferring a contract:

You cannot transfer your contract with us to someone else.Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it. If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply. Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

Practical Training Terms:

Named Student

Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £50 per course/date, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.

In the event that we have to cancel your course for reasons outside of our control, we will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. We are not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.

General

All practical training must be completed within 6 months of booking your course, unless otherwise agreed in writing at the time of booking or you are enrolled onto an Ofqual Regulated Qualification course to which different periods for course completion may apply. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may, however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 6 months of the original date of booking. Students who fail to book, attend or reschedule training within 6 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.

Minimum Student Age

We accept all students aged 18 years or over for our in-person training courses.

With regret due to insurance reasons, we are unable to accept students aged under 18 years on the day of training for in person courses. Online courses are open to those of any age as no attendance of our centres is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.

Course Times

Please arrive at the training centre 15 minutes prior to your course start time.

A short break for lunch is provided during which we recommend students remain within the training centre (please bring cold food with you). If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course.

In the event that you are more than 15 minutes late to your course and are refused entry, please contact our Bookings Team to reschedule by emailing [email protected] – Please note a fee of £50 will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees.

Please therefore ensure you allow enough time for travelling and returning from lunch. Make use of Google maps on smart phone or print map/directions from our website when planning your journey beforehand, to assist you to locate the centre on the training day.

All students must attend the full training day. Should you choose or need to leave a course before the approximate end time, you will forfeit any course fees and may not achieve your certificate.

Certificates are issued electronically. We aim to send certificates by email within 72 hours of the completion of your course. You should notify the Customer Service Team as soon as possible should you fail to receive your certificate for any reason or should there be any error in the certificate received.

Replacement certificates for courses completed more than 3 years ago from today’s date cannot be issued. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up-to-date certificate for which you may like to look at Last Minute Offer courses

Online Courses/Student Portal

Students who book online courses will receive a confirmation email within 24 hours of booking which will include details of how to access the Student Portal & unique login information. We recommend students access the portal as soon as possible.

By accepting the terms presented when first logging in to the Student Portal, you confirm acceptance that this will expire your cooling off period immediately (if applicable). Once you have accessed the Student Portal, no changes will be possible to make to your enrolment. Please check the details given on your first login and update these as required before accessing the portal to ensure all details are correct on our system for you. Please note it is important to make timely progress with your online course. If you encounter any difficulties, please contact us without delay, we will be happy to assist.

Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobile phone, iPad etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to us to ensure you are able to access and complete your course within your enrolment period to avoid incurring costs to extend enrolment.

Some selected online courses require completion of theory tests and some case studies at home (for which you will need to work on friends/family and have access to basic products at home). Theory tests are completed through the online portal. A pass mark of 70% or above is required for each test but these can be retaken online for free and as many times as needed until you pass. Case studies can be submitted by email or sent by recorded post to The Enhance Me Training Academy, Suite 14 Blackwells House, Coggeshall Road, Earls Colne, CO6 2JX. Once case studies are received, these will be evaluated by our Assessor. You will receive feedback and/or your certificate by email within 10 working days of submission. We are on-hand by email to assist you throughout your studies and beyond.

During your training – in-person courses

During your training you will usually be required to give and receive treatments.

Please note courses may be mixed sex groups. If you have personal or religious reasons where you require training in a same sex environment only, please discuss this with our course advisors before booking. Photography/recording of training (both audio or video) is strictly prohibited while in attendance at the training centre. Mobile phones and any audio or video recording devices must not be taken into the course rooms and must be left in the lockers provided to students. Comprehensive training notes are provided at the time of booking. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Our social media team may attend courses to obtain content for marketing/promotional purposes on our social media channels, which may include taking photographs of student work during training and for which by enrolling upon the course you give your express permission

All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve.

Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies, see below).

Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore, it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.

Medical Conditions

All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.

Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.

Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a course may result in forfeit of course fees.

Special Training Needs/Requirements

It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly. Where possible we seek to include students with special requirements within our main course delivery. However, for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one-to-one basis. Feasibility depends upon the course you are wishing to study; however, where possible adjustments or special arrangements will be considered.

Please note an additional cost will apply for training on a one-to-one basis.

Facial Massage & Skincare, Electrical Facials & Microdermabrasion Courses

Please ensure you have removed any eyelash extensions before attending these courses. You will be required to remove your make-up as part of giving/receiving treatments on these training courses. You must ensure you are able to receive treatments and have notified us of any medical conditions / medications which may prevent you receiving treatments. Those receiving certain treatments for acne (such as roaccutane) or who have undergone cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up/facial tattooing or microblading within the last 12 weeks will be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in the loss of course fees.

Starter Kits

All equipment and products are provided for you to train with on the day. However, if you are studying for a course requiring home study kits will be provided.

Beauty Insurance (Public Liability Insurance)

Following your practical training, you will receive The Enhance Me Training Academy certificate which will allow you to apply for beauty insurance to allow you to begin working on members of the public.

Please note if you wish to obtain cover with a specific insurer, you must check with the insurer prior to booking your course that you are eligible to be covered. Most insurers will however accept the qualifications including NVQ, VRQ and City & Guilds awards.

Insurers work to their own discretion over preferred training providers and this is beyond our control. If you hold an existing policy, you are responsible to ensure the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes. We cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking.

If working self-employed, you must also ensure you register with HMRC regarding any tax/national insurance applicable to any income earned on this basis. If intending to run a business from within your home, you must check your mortgage / deeds / tenancy to ensure there are no clauses to this. You may also need to enquire with your local council if seeking to change use of an area of your home or to open business premises to check their requirements and if any special treatments local authority licensing is applicable.

We recommend checking these factors prior to booking to enable you to make suitable plans for your new career.

Refresher Training

Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact the Customer Support Team with any questions.

Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required.

Please note:

  • Verbal, physical or written abuse will not be tolerated at any time and will result an immediate verbal warning from the tutor. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your diploma and will forfeit all course fees paid.
  • Should an issue arise on your training day in relating to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.
  • Learner feedback forms are to be completed at every training session and are compulsory where requested.
  • Photographic ID must be shown to the tutor at every training day to gain admission to the centre, if requested. Entry may be refused without this.
  • Students must not take any photographs or make any recordings (audio or video) of any kind while in attendance of training and/or when within the training centre premises. This is to meet Data Protection legislation, to protect the privacy of our students and avoid disruption to training.