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Consultation and timings including Data protection:

Consultation and timings including Data protection:

Consultation:

With any new client a full and thorough consultation must take place before any treatment can go ahead.  It is important to make a good impression on the client and to create an air of confidence.  This gives the client the reassurance that you are a professional therapist/ practitioner.  Clients are often unsure of the treatment’s they need, so often ask the advice, enforcing how vitality important it is that they trust you, your skill set and knowledge within your qualifications.  Consultation is the first stage where the client can see your expertise.

During the consultation there are several areas which must be covered, firstly consultation allows us to establish whether the treatment can go ahead or whether it is contra indicated.

Consultation is carried out in a private place where it cannot be overhead, seated next to our client is the most appropriate.  All the information obtained should be recorded on the client’s consultation card.

If you suspect the client has a condition that you are unsure of always refer her to a GP and where necessary, ask for a doctor’s note confirming if treatment can go ahead

The client must be given the opportunity to ask any questions regarding what the treatment involves, every effort must be made to accommodate the client needs however awkward they may seem.

The client should be made aware of any additional treatment costs involved so they are not surprised at the end.

Once you have discussed the client’s expectations, agreed a treatment plan and explained the possible reactions the consultation card can be updated accordingly.  Obtain, signed and written informed consent from the client prior to carrying out the treatment.  This ensures the client has no contraindications to the treatment, which including massage and that they are the legal age of consent for treatment obtaining signed, written & informed consent

Ensure your client carefully checks, signs and dates the record at the end of the consultation, stating that all the information is true and to the best of their knowledge.  It is imperative that the therapist also dates and signs the entry on every client visit, this is also a legal requirement.  It is advisable to ask the client to sign and date the statement that they have been given aftercare advice and that they will follow the advice.  For example, I agree to follow the written and verbal aftercare advice which has been given.  Some insurance companies stipulate this as a legal requirement of your policy and in the event of a claim being made against you, if this wasn’t completed it would invalidate your insurance.

Failure to keep up to date, accurate, complete, legible and signed records could result in an unsafe treatment and possibly legal action being taken against you and or the salon.

The information on the client’s card should be rechecked every time they visit the salon to ensure record are up to date and there are no changes, for example if a client has stated medication it may affect their skin and make it hypersensitive to products.

Client cards should be completed in ink and never delete mistakes, cross them out and writ the correct next to the error.  Keeping accurate records will be beneficial to you during your career in permanent cosmetics.

Areas to discuss and/or inspection for a permanent cosmetic treatment:

  • Personal details, such as, Name, address, DOB, email address, contact number
  • Date, time and cost of the treatment
  • Skin type
  • Hair type
  • Skin conditions
  • Allergies
  • Medical History
  • Medication
  • Contraindications
  • Equipment
  • Aftercare advice
  • Who do you know that has had permanent cosmetic enhancement?
  • How long have you been thinking about permanent cosmetic enhancement?
  • Why do you want the procedure?
  • When do you want to have the procedure?
  • Where did you first learn about permanent cosmetic enhancement

The Data Protection Act 2018 is the UK’s implementation of the General Data Protection Regulation (GDPR).

Everyone responsible for using personal data has to follow strict rules called ‘data protection principles.  You must ensure the information is:

  • used fairly, lawfully and transparently
  • used for specified, explicit purposes
  • used in a way that is adequate, relevant and limited to only what is necessary
  • accurate and, where necessary, kept up to date
  • kept for no longer than is necessary
  •     handled in a way that ensures appropriate security, including protection against unlawful or unauthorised processing, access, loss, destruction or damage

There is stronger legal protection for more sensitive information, such as:

  • race
  • ethnic background
  • political opinions
  • religious beliefs
  • trade union membership
  • genetics
  • biometrics (where used for identification)
  • health
  • sex life or orientation

There are separate safeguards for personal data relating to criminal convictions and offences.

Your rights

Under the Data Protection Act 2018, you have the right to find out what information the government and other organisations store about you. These include the right to:

  • be informed about how your data is being used
  • access personal data
  • have incorrect data updated
  • have data erased
  • stop or restrict the processing of your data
  • data portability (allowing you to get and reuse your data for different services)
  • object to how your data is processed in certain circumstances

You also have rights when an organisation is using your personal data for:

  • automated decision-making processes (without human involvement)
  • profiling, for example to predict your behaviour or interest

 

At the consultation your client will complete a Medical Heath Form and you will provide her with a Pre Procedure Advice Form

 

It is also when you should discuss the following:

  • That the procedure is a form of tattooing
  • Control procedures may be required
  • Your client must wait 3-6 weeks before the control procedures can be performed
  • In rare cases the pigment could migrate under the skin
  • Some people find the procedure painful
  • The pigments will fad wand you cannot guarantee the life of the procedure
  • Immediately after the procedure the enhancement cane be up to 30-50% darker than the desired result
  • There may be an immediate or delayed allergic reaction to the pigment, however allergic reaction is extremely rare
  • A negative allergy test result will not guarantee that you will not have an allergic reaction
  • Infections can occur, especially if the client does not adhere to the aftercare instructions
  • Allergic reaction t anaesthetic can occur
  • There will be slight swelling and redness following the procedure
  • Clients receiving eye treatments may suffer corneal abrasion
  • Clients receiving lip enhancements who have had previous problems with cold sores (herpes simplex) may have an outbreak following the procedure, anti-herpes medication is available over the counter or on prescription and has been shown to prevent or minimise such outbreaks
  • Lip procedures will appear dry and flaky for one week following the procedure
  • Camouflage procedures are experimental in nature
  • Camouflage procedure will need to be tested for kin tone colour matching
  • There are few effective methods for pigmentation removal
  • If a client is having an MRI Scan within 3 months of permanent cosmetic procedures, it is strongly recommended, that hey discuss this with their GP
  • Possible scarring, inconsistent colour and loss of eyelashes my occur

THIS INFORMATION IS NOT INTENDED TO ALARM THE CLIENT, HOWEVER , IT IS IMPERATIVE THAT THEY ARE AWARE OF THE RISKS INVOLVED.

IT IS ALSO RECOMMENDED THAT YOU GATHER A PORTFOLIO OF YOUR WORK, CLIENTS LIKE VISUAL AIDS AND FURTHERMORE WILL APPRECIATE YOUR HONESTY