Client Consultation and Consultations Forms

Consultation:

With any new client a full and thorough consultation must take place before any treatment can go ahead.  It is important to make a good impression on the client and to create an air of confidence.  This gives the client the reassurance that you are a professional therapist.  Clients are often unsure of the treatment’s they actually need, so often ask the advice of their therapist, enforcing how vitality important it is that they trust you, your skill set and knowledge within your qualifications.  Consultation is the first stage where the client can see your expertise.

During the consultation there are a number of areas which must be covered, firstly consultation allows us to establish whether the treatment can go ahead or whether it is contra indicated.

Consultation is carried out in a private place where it cannot be overhead, seated next to our client is the most appropriate.  All the information obtained should be recorded on the clients consultation card.

If you suspect the client has a condition that you are unsure of always refer her to a GP and where necessary ask for a doctor’s note confirming if treatment can go ahead.

The client must be given the opportunity to ask any questions regarding what the treatment involves, every effort must be made to accommodate the client needs however awkward they may seem.

The client should be made aware of any additional treatment costs involved so they are not surprised at the end.

Once you have discussed the clients expectations, agreed a treatment plan and explained the possible reactions the consultation card can be updated accordingly.  Obtain, signed and written informed consent from the client prior to carrying out the treatment.  This ensures the client has no contraindications to a facial treatment, which including massage and that they are the legal age of consent for treatment.

Obtaining signed, written & informed consent

Ensure you client carefully checks, signs and dates the record at the end of the consultation, stating that all the information is true and to the best of their knowledge.  It is imperative that the therapist also dates and signs the entry on every client visit, this is also a legal requirement.  It is advisable to ask the client to sign and date the statement that they have been given aftercare advice and that they will follow the advice.  For example I agree to follow the written and verbal aftercare advice which has been given.  Some insurance companies stipulate this as a legal requirement of your policy and in the event of a claim being made against you, if this wasn’t completed it would invalidate your insurance.

Failure to keep up to date, accurate, complete, legible and signed records could result in an unsafe treatment and possibly legal action being taken against you and or the salon.

The information on the clients card should be rechecked every time they visit  the salon to ensure  record are up to date and there are no changes, for example if a client has stated medication it may affect their skin and make it hyper sensitive to products.

Consultation

This is an opportunity to learn about your client’s history and any contraindications.

What should a thorough consultation include?

Ø  Full details of their skin type and history

Ø  Check for any contraindications

Ø  Their lifestyles (E.g. smoker, use of sunbeds, use of fillers)

Ø  What client expectations are (and whether they are realistic)

Ø  A forum for them to ask questions

Ø  You are explaining the treatment, the aftercare and the likely downtime

Ø  Explain the frequency of the treatments

Ø  The treatment cost (be specific on precisely what and where this covers) also check the local competitors pricing

Areas to discuss and/or inspection for a Fibroshtetics treatment:

·         Personal details, such as, Name, address, DOB, email address, contact number

·         Date, time and cost of the treatment

·         Skin type

·         Hair type

·         Skin conditions

·         Allergies

·         Medical History

·         Medication

·         Equipment

·         Aftercare advice

Consultations Forms:

At the consultation stage you would fill out a consultation form, medical health form and student consent form. The student consent form means that the client consents that you they are happy to work on by a student which would be YOU, this is while you’re still learning and completing you case studies.

We will be showing you all the forms that are needed on your practical training.