Client care and consultation

LO1 Know the salon requirements related to client care and consultations

LO2 Know the principles of client care

LO3 Know the principles of consultation

Practically in this unit, you will need to:

Prepare self and work area for consultation
Prepare and utilise client records
Demonstrate consultation techniques
Identify factors which may limit or affect the desired outcome
Communicate a treatment/service plan to the client
Gain signatures to evidence client approval and consent
Provide recommendations and aftercare advice
Update the client’s treatment records
Complete the consultation within the commercially specified time